Returns & Refunds
Because every book is uniquely created for one person, we're not able to accept returns simply for a change of heart once it's printed — but you have a full opportunity to review and request changes before that ever happens (see “Can I see the book before it's printed?”).
Canceling a project you've started: if you cancel before your project has been sent in for design review, you'll get a full refund — even if some or all of your contributors have already submitted their memories. Once it's been sent to design review, it's no longer refundable, since that's the point our design work on your book actually begins. Once you've approved your book and it's gone to print, it can no longer be canceled.
Page count: your price covers designing, assembling and printing your finished book, with up to 48 pages included. If your book comes in under 48 pages, the price stays the same, and we can't refund or credit the difference. If a Premium Layflat book would run past that edition's maximum length, we'll offer to move it to the Keepsake Edition and refund the price difference, or you can trim it.
Damaged or defective books
At Love Gathered, every keepsake is made especially for you. We want your finished book to arrive in good condition.
Shipping damage or missing items: please contact us within 3 calendar days of delivery if your book arrives damaged, is missing, or appears to have been lost in transit. Please notify us as soon as possible so we can investigate with our printing and shipping partners.
Printing defects or incorrect quantities: please contact us within 7 calendar days of receiving your book if you notice a printing defect, such as missing pages, incorrect binding, or a significant printing error. This allows us time to review the issue and submit a claim within our printer's reporting window.
How to report an issue: sign in, open your book and choose Report a problem. Describe the problem, the number of affected copies and pages, and add clear photos or videos showing the issue. For shipping damage, please also photograph the shipping label and damaged packaging. If you can't sign in, contact us with your order number instead. Please keep the book and its packaging until we confirm whether they are needed for the investigation.
We'll review your report and work with our printing partner to determine an appropriate resolution. Depending on the circumstances and the outcome of the review, this may include a replacement or refund. This does not affect any rights you may have under applicable law. If you notice a problem, please contact us promptly so we can help.